As a customer with us, you should always feel safe during the contract period. With access to the Cloudsec Support Portal 24/7/365, we are always available when you need help or support. Platform and camera upgrades, Return Merchandise Authorization (RMA) and Life Cycle Management (LCM) are handled by Cloudsec throughout the contract period.
Cloudsec's support department takes care of all incoming service and support requests. Cases are reviewed and processed by 1st line support, and if necessary they are escalated further to 2nd and 3rd line support. Together with our technology partners, Cloudsec is available to you as a customer to guarantee the best possible delivery, functionality and contribute to continued development. To report errors, use our service portal, or you can contact us by email or phone.
